02 Design

Decisions land the same day.

An operating system for your day-to-day business: clear processes, cleanly cut roles, unambiguous decision paths and a steady operating rhythm. You need Design once your company grows faster than its structure, once the same approval crosses your desk every day, or once onboarding new people swallows weeks.

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Design is the stage where your company takes on a clear shape. We cut the core processes so work moves from hand to hand, because every step has a named owner. We define who makes which decision and with what authority, and we set an operating rhythm that gives tasks, handovers and open questions a fixed place in the week. The result is an operating model that fits your current size and grows with you.

You recognise the need in concrete symptoms: a task wanders from desk to desk until someone feels responsible. The same question gets discussed in three meetings before anyone decides. New people need weeks to understand how the place works. The owner becomes the bottleneck because too many approvals cross one desk. This is exactly where the work starts: we streamline the workflows at the point that actually slows you down, cut roles and responsibilities cleanly, and set decision paths everyone can navigate by.

We do this inside live operations, together with the people who will run the structure afterwards. Processes are designed on the drawing board and anchored in daily work right away, so the new order is lived from day one. AI supports us quietly in the background: it reads from your emails, tickets and systems how a case actually travels through the company, and gives us the template for the leaner target process. Progress follows the same 30/60/90-day rhythm as the other stages. What remains is an operating system for the day-to-day that runs on its own, with the knowledge sitting inside your team.

How it runs

  1. 01 Kick-off call
  2. 02 Situation map · day 10–15
  3. 03 Milestones · 30 / 60 / 90
  4. 04 Handover · runs on its own

What we do

  • Map your core processes, streamline them and align them to the bottleneck that actually slows you down
  • Cut roles and responsibilities cleanly, including decision rights and cover for absences
  • Define decision paths: who decides alone, who gets heard, what goes up
  • Set up an operating rhythm with fixed routines for check-ins, handovers and reviews, plus five to seven KPIs that make progress visible
  • Document workflows and responsibilities so new people find their way in within days, and anchor the structure with your key people

What you get

  • A process map of your core workflows, each step with a named owner and a clean handover point
  • A role profile for every key role plus a decision matrix that assigns each recurring decision to a name
  • A recurring meeting rhythm in the team calendar, from the weekly kickoff to the monthly review, with an agenda per meeting
  • A lean process handbook and a scorecard of five to seven KPIs you read at a glance every week

Result

Decisions land the same day because everyone knows who owns them, and the operating rhythm keeps holding long after we have left.

Common questions

  • How do I know if my business processes need optimization?

    The signs are concrete: a task wanders from desk to desk until someone feels responsible, the same approval crosses your desk every day, and new people need weeks to find their way in. These are symptoms of a company growing faster than its structure. Process optimization then starts at the bottleneck that actually slows you down, so work moves cleanly from step to step again.

  • How do I define roles and responsibilities in my team?

    With a one-page role profile for every key role that pins down tasks, decision rights and cover for absences, and a decision matrix, in the spirit of a lean RACI matrix, that assigns each recurring decision to a name. Everyone knows who owns which call, and decisions land the same day. We build both with the people who will work with them afterwards and anchor them straight into daily operations.

  • Does organizational design work during live operations?

    Yes, that is exactly where it belongs. We do the process mapping of your core workflows inside daily business, streamline them and rehearse the new structure directly with your key people. The new order is lived from day one and keeps holding after we have left: it runs on its own.

  • What KPIs should a mid-sized company track?

    A scorecard with a handful of meaningful KPIs is enough, as long as you read it at a glance every week. The selection follows your core processes and your bottleneck: every KPI on the sheet can trigger a decision. Week by week, progress across the business becomes visible.

More in our 6D system

  1. Discover Situation report, bottlenecks, 90-day plan
  2. Develop Growth, offers, go-to-market
  3. Drive Interim leadership, change, communication
  4. Deliver Stalled projects, project steering, interim roles
  5. Deploy Automation, AI agents, web, dashboards

Contact

Tell us where it's stuck.

A sentence or two about your situation is enough. It lands directly with the two of us, and you get an honest reply.

Request a call start@dyrective.com